What ages do y’a see?

Mental health and addiction counseling is available to clients ages 23 and up. For mental health counseling for individuals with Down syndrome, Kate will see clients 18 and up.

What are some of the issues y’all treat?

Kate and Maggie have a wide scope of experience - ranging from anxiety, depression, navigating stressors and transitions, eating-related issues, and more. They both have specialty training in substance use and misuse.

Do y’all take insurance?

The Journey is pleased to offer in-network services for the following plans: Aetna, Cigna, BCBS, and Ambetter. UHC, Oscar, and Oxford credentialing coming soon. Self-pay rates can be found on the ‘Insurance and Fees’ tab. For those wishing to utilize out-of-network benefits, I am happy to provide a superbill. The client is responsible for communicating with their insurance company if out-of-network benefits are available. Please note, coverage may not be available with all plans in all states. An insurance verification can confirm coverage.

Where are services located?

All therapy sessions are held virtually via secure, HIPAA-compliant link for those in NC, SC, and GA. Clinical supervision can be held in-person in Charlotte, NC or virtually from anywhere in NC.

What is your cancellation policy?

I request that all sessions (therapy and supervision) be cancelled with at least 24 hours notice to avoid a late-cancellation/no-show fee.

What is a ‘Good Faith Estimate’, and why should I care about it?

The “Good Faith Estimate” or “No Surprises Act” provides transparency for services provided, especially when not utilizing insurance. At The Journey, service fees are clearly explained on our website and, at any time, an itemized superbill will be provided. To read more about “Good Faith Estimates” and the “No Surprise Act” click here: https://www.cms.gov/medical-bill-rights/help/guides/good-faith-estimate